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Customer Strategy Execution

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“Our mission: To draw on all the experience and assets that we gathered during the last 10 years to provide you with project support at a very early stage by helping you make strategic choices.”

Business & Decision has acquired, thanks to a network that covers 20 countries and to 10 years’ worth of experience working for prestigious customers, recognized know-how in Customer Strategy Execution.
Our consultancy approach is pragmatic and operating income-oriented.

It is with this frame of mind that Business & Decision offers its customers packaged high added value CRM offerings:

  • Industry-specific expertise (Telecoms & Media, Life Sciences, Financial Services/Insurance, High Tech)
  • Project management and Program Management
  • CRM Vision (Business, Organization, Change Management, Technology)
  • Customer and Relationship Marketing strategy
  • Customer path optimization on all channels
  • Marketing Information System expertise
  • Customer Experience Management and Co-creation