As a constantly innovating company, Business & Decision proposes “Chatbot” or Virtual Commnunication assistant’ solutions that :
- Helps to ensure the 24/7 availability of the customer/ support center by the implementation of virtual assistants, capable to understand and respond to a large variety of questions using natural language
- automates common and repetitive tasks through a simple voice or text request
- reduces execution time, freeing up valuable time from live agents, so they can dedicate their support time to higher value questions or hard to answer questions
Our consultancy services ensure the implementation of a well-thought process and interface, to build, maintain and monitor the knowledge base, allowing the virtual assistant to quickly handle customer enquiries.